Relationships give meaning to our work.
“Relationships are everything in this business, over the years we have worked to grow our relationships with Realtors, title companies, insurance companies, builders, home inspectors and many other vendors,” Dave Lehner said.
We work together to help guide our clients home. It’s a joint venture.
“It’s all about client experience,” Rob Garrison added. “We want to work with the best so that our clients have the best possible experience possible. That is why we strive to work with the best appraisers, title companies and Real Estate Agents in the business.”
“We want to refer reliable, trustworthy people to our clients because we want them to have a great experience from beginning to end,” Dave said.
“Because clients remember how they FEEL about a transaction it is important that everyone involved is professional, fair, and provides great service,” Rob continued. “If everything goes great during the transaction but something gets tripped up with title or an appraisal or a home inspection it is a reflection on everyone, and the client doesn’t have that exceptional experience that we are hoping for them.”
Together, we aim to go above and beyond for our clients.
Our employees are an integral part of that. Without them, we couldn’t do what we do every day.
“We view our employees, clients, and Realtor partners as our highest priority,” Rob said. “While we always strive to provide the best possible service, it is the relationships that we build as a byproduct of that service that is most meaningful.”
We need to give special recognition to our Realtor partners as well.
“We work with so many great Realtors that go above and beyond to help the client,” Dave said. “They will work early, late and weekends to provide the service needed.”
“Realtors are an important part of who we are and the service we provide,” Rob added. “So many things in life are contentious and viewed as a zero-sum game. We believe that loan transactions can be a win, win for everyone. Realtors are so closely intertwined in the transaction that they can often dictate the tone, pace, and feel of how the transaction will go. Communication is key. It’s important for us to be aligned with the real estate agents and keep them informed of where the financing stands.”
Our community is so special. We look forward to 25 more years of service!